Terms and Conditions

Effective Date: May 13, 2025

Last Updated: June 23, 2026

These Terms and Conditions ("Terms") govern your access to and use of the CXWizard website, platform, and services ("Services") provided by CXWizard LLC ("CXWizard", "we", "us", or "our"). By using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use CXWizard.

1. Use of Services

You must:

You are responsible for:

2. Account Registration

To use CXWizard, you must create an account and connect your messaging platform accounts (WhatsApp Business, Instagram Messenger) and/or integration services (such as Calendly or Shopify). You agree to keep your login credentials secure and are responsible for all activities under your account.

3. Service Description

CXWizard provides a platform that:

4. Artificial Intelligence Services

CXWizard uses artificial intelligence and large language models, including through third-party providers such as OpenAI, to generate responses, automate communications, and support other platform features.

You acknowledge and agree that:

5. Acceptable Use and Restrictions

You agree NOT to use the Services to:

6. Customer Compliance Obligations

As a business customer using CXWizard, you are solely responsible for:

7. No Guarantee of Results

CXWizard provides tools to help businesses communicate and automate customer interactions. We do not guarantee any particular business outcome. Without limiting the foregoing, CXWizard does not guarantee:

8. Data and Privacy

We collect and process data as described in our Privacy Policy, including:

You retain ownership of your customer data. By using the Services, you grant us a limited license to host, process, transmit, and display this data solely to provide, maintain, secure, and improve the Services.

You represent that you have all rights and authority necessary to submit customer content and data to CXWizard and to permit us to process it on your behalf.

9. Fees and Payment

CXWizard may offer paid plans. If applicable:

We reserve the right to change pricing with reasonable advance notice.

10. Third-Party Services

CXWizard integrates with and relies on third-party services, which may include:

Your use of third-party services is subject to their own terms and policies. CXWizard does not control and is not responsible for third-party services, including any interruptions, outages, policy changes, suspensions, terminations, rate limits, or actions taken by those providers.

11. Force Majeure

CXWizard will not be liable for any delay or failure to perform resulting from events outside our reasonable control, including internet or telecommunications outages, third-party service failures, OpenAI outages, Meta or WhatsApp outages, cloud infrastructure failures, cyberattacks, labor disputes, government actions, natural disasters, or other force majeure events.

12. Availability, Modifications, and Beta Features

We strive to maintain reliable service but do not guarantee uninterrupted or error-free access. We may, at any time:

Beta or experimental features are provided "as is" without warranties of any kind, and your use of them is at your own risk.

13. Intellectual Property

All rights, title, and interest in and to the Services, including software, branding, documentation, and platform design, remain the exclusive property of CXWizard LLC and its licensors. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may not copy, modify, distribute, sell, lease, or create derivative works based on our intellectual property without our prior written consent.

You retain ownership of your content and customer data. You grant CXWizard a worldwide, non-exclusive license to use, host, reproduce, and display your content solely as necessary to operate and improve the Services.

14. Confidentiality

Each party may receive non-public business, technical, or product information from the other. The receiving party will use such information only as needed to perform under these Terms and will protect it using reasonable care. This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

15. Indemnification

You will defend, indemnify, and hold harmless CXWizard LLC and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

CXWizard may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You will not settle any matter without our prior written consent if the settlement imposes obligations on CXWizard.

16. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CXWIZARD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CXWIZARD WILL NOT BE LIABLE FOR ANY:

CXWIZARD'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO CXWIZARD FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Termination

We may suspend or terminate your access to CXWizard at any time for:

You may terminate your account at any time through your dashboard by deactivating your account.

When you deactivate your account, your access ends. Permanent deletion of your data is completed after thirty (30) days, as described in our Privacy Policy.

18. Governing Law, Dispute Resolution, and Arbitration

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles. Subject to the arbitration provisions below, you and CXWizard agree to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming for any dispute not subject to arbitration.

Except for qualifying small claims court matters or claims seeking injunctive relief for intellectual property misuse, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Wyoming or remotely, as determined by the arbitrator. The arbitrator's decision will be final and binding.

YOU AND CXWIZARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

19. General Provisions

20. Copyright Complaints (DMCA)

If you believe content on the Services infringes your copyright, please send a notice to support@cxwizard.app including:

We may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers where appropriate.

21. Changes to Terms

We may update these Terms periodically. Changes will take effect upon posting the updated Terms on our website. Continued use of the Services after changes constitutes acceptance.

22. Contact

For questions about these Terms, please contact: