Turn WhatsApp, Instagram, and website chat into your front desk for guests before and during their stay. Answer room, amenity, and booking questions instantly and reduce front-desk call volume.
Start with a free trial, no credit card required.
Guest Services
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Dale a tu equipo un lugar único para trabajar, y brinda a los clientes respuestas rápidas que se sienten humanas y consistentes.
Integra WhatsApp, Instagram y chat web en una bandeja de entrada compartida. Dirige las conversaciones a los miembros del equipo con claridad, para que nada se pase por alto y cada transferencia se mantenga responsable.
Los clientes envían capturas de pantalla, notas de voz y documentos. Tu IA comprende todo el contexto y responde al instante, para que tu equipo pueda centrarse en los casos excepcionales que importan.
Soporta a los clientes en su idioma preferido con un tono consistente y respuestas precisas. Expande globalmente sin aumentar el número de empleados.
Automate lead qualification and support across WhatsApp, Instagram, and website chat so your team can focus on high-value conversations.
Guests ask about room types, parking, breakfast hours, and late check-in while your team is busy with arrivals. CXWizard answers on WhatsApp, Instagram Messenger, and website chat and your website so front desk staff handle exceptions and in-person requests, not the same FAQs on repeat.
Travelers book the hotel that confirms details quickly. Instant replies about availability, policies, and upgrades help guests commit to a reservation while they are still comparing options on their phone.
Promotions and OTA traffic convert when every inquiry gets a warm, fast answer. CXWizard shares room options, clarifies rates and inclusions, and guides guests to book direct or confirm upgrades before they choose another property.
Los chatbots tradicionales necesitan constructores de flujos complejos y no pueden realmente entender a tus clientes. CXWizard utiliza tecnología avanzada de agentes de IA que piensa, entiende y responde de forma natural.
Los chatbots tradicionales se basan en la coincidencia de palabras clave y flujos de automatización preconstruidos. CXWizard utiliza IA que realmente entiende tu negocio y las necesidades únicas de cada cliente.
Integra con tus herramientas favoritas
How hotels use CXWizard for guest inquiries, bookings, and stay support on WhatsApp, Instagram, and website chat.
Guests message about pet policies, airport shuttles, spa hours, and whether early check-in is possible. CXWizard answers from your property guide, collects dates and room preferences, and escalates special requests to your team with context intact.
Hotel guests send voice notes from taxis, photos of booking confirmations, and follow-ups across their stay. CXWizard maintains that thread from pre-arrival through checkout instead of resetting every time they ask a new question.
Plans start at $40/month with a 14-day free trial. A few extra direct bookings or upsold stays each month typically cover the subscription several times over.
Billing disputes, complex group blocks, or complaints that need a manager go to your front desk or guest relations team with stay dates, room type, and conversation history ready.
No. Train the agent on your amenities, policies, and hospitality tone so replies feel like your concierge team, not a corporate hotel bot.
