One Inbox for Every Customer Conversation
WhatsApp, Instagram Messenger, and website chat in one view. Assign conversations, collaborate with your team, and hand off between AI and humans without switching apps.
Start with a free trial, no credit card required.
Three platforms, three tabs, zero visibility
Scattered conversations mean missed messages, duplicate replies, and no team accountability.
A customer messages on Instagram while your team watches WhatsApp. Messages sit unread because no one saw them in the right app.
Two team members answer the same question on different channels. Customers get conflicting responses and lose confidence.
Without a unified view, your team cannot see what the AI already answered or when to step in. Context gets lost on every handoff.
How the omnichannel inbox works
Every channel, one workspace, full conversation history.
All channels flow into one inbox
WhatsApp, Instagram Messenger, and website chat conversations appear in a single dashboard with channel labels and unread indicators.
AI handles the first response
Your AI agent answers common questions instantly on every channel. Customers get fast replies while your team focuses on complex cases.
Assign and collaborate as a team
Route conversations to the right team member, and track who is handling what without messages falling through the cracks.
Seamless AI-to-human handoff
When a conversation needs a person, the full chat history transfers to your team member so customers never repeat themselves.
Built for teams, not solo operators
One source of truth for every customer interaction across every channel.
Every conversation from WhatsApp, Instagram, and web chat lives in one place with clear unread status and assignment tracking.
Your team sees exactly what the AI answered and picks up with full context. No repeated questions, no lost threads.
Assign owners and know who handled each conversation.
Más como un Humano que un Robot
Los chatbots tradicionales necesitan constructores de flujos complejos y no pueden realmente entender a tus clientes. CXWizard utiliza tecnología avanzada de agentes de IA que piensa, entiende y responde de forma natural.
Chatbots Tradicionales
Agente de IA de CXWizard
Los chatbots tradicionales se basan en la coincidencia de palabras clave y flujos de automatización preconstruidos. CXWizard utiliza IA que realmente entiende tu negocio y las necesidades únicas de cada cliente.
Estime su costo mensual
Compare el costo laboral actual con un plan de CXWizard diseñado para su volumen de mensajes.
Personas que hoy dedican tiempo a responder mensajes de clientes.
Salario más beneficios y costos generales, en USD.
Aproximadamente cuántos mensajes le envían los clientes cada mes.
La estimación asume que la IA maneja aproximadamente el 80% de las conversaciones.
Plan recomendado
Inicial
Suscripción de CXWizard
$100/mes
El plan Inicial cubre hasta 10,000 respuestas de IA por mes.
$4,700/mes
Un 78% menos que su costo laboral actual de $6,000/mes. Con CXWizard, su total estimado es $1,300/mes.
Las estimaciones son ilustrativas y excluyen impuestos y tarifas de mensajería de Meta. La facturación real depende de su plan y uso. Incluye prueba gratuita de 14 días.
Omnichannel inbox FAQs
How teams use CXWizard to manage customer conversations across platforms.
Which channels does the omnichannel inbox support?
WhatsApp, Instagram Messenger, and your website chat widget. All three feed into the same shared inbox with channel labels.
Can multiple team members use the inbox at once?
Yes. Assign conversations to specific team members, see who is handling what, and collaborate without stepping on each other's replies.
How does AI-to-human handoff work?
When the AI cannot answer or a customer requests a person, the conversation is automatically escalated to your team with the full chat history and a summary of the customer's request.
Can I see conversation history across channels for one customer?
CXWizard keeps a complete history for each conversation thread. Your team always has context, regardless of which channel the customer used.
Does the inbox work on mobile?
Your team can access the CXWizard dashboard from any browser to view, assign, and reply to conversations on the go.