Alternative guide
Trengo Alternative With WhatsApp, Instagram and AI (No Price Hikes)
Trengo’s plans start at €119/month for 3 users with a 1,200-conversation cap, and its AI agent is limited to a playground on Base. CXWizard gives you an AI agent on WhatsApp, Instagram and website chat from $40/month.
Feature comparison
Side-by-side look at CXWizard and Trengo, including starting price.
| Feature | CXWizard | Trengo |
|---|---|---|
| Starting price | $40/month ($32/month billed annually) | From €119/month (Base) |
| Users on the entry plan | Hobby is for one person; Starter ($100/month) includes up to 10 team members | 3 users (max 5), €30 per extra user |
| Conversation limits | Unlimited contacts; 1,000 to 20,000 AI replies a month by plan, then $0.015 per reply | 1,200 (Base), 6,000 (Boost), 18,000 (Pro); €18 per extra 100 |
| AI agent | Included on every plan | Playground only on Base; full use on higher plans |
| Voice notes, images and PDFs | Understood by the AI | Inbox support; AI depth varies by plan |
| WhatsApp and Instagram | Yes | Yes |
| Email and voice | No | Yes (voice is an add-on) |
| Calendly and Shopify actions | Included | Via integrations |
| Broadcasts | Included, 0% CXWizard markup on Meta fees | Included, Meta fees apply |
| Free trial | 14 days, no credit card | Free trial available |
| Best for | Teams that need to qualify leads, cut support cost, and keep customers engaged with AI | European teams that need email, voice and messaging in one inbox |
Starting price: CXWizard $40/month ($32/month billed annually) · Trengo Base from €119/month (3 users, 1,200 conversations); Boost €299/month; Pro €499/month. See full CXWizard pricing.
Trengo pricing verified November 9, 2026 from trengo.com/pricing.
What is Trengo?
Trengo is a Netherlands-based customer engagement platform that brings email, WhatsApp, Instagram, Facebook Messenger, SMS and voice into one shared inbox. It is popular with European teams for routing, round-robin assignment and internal collaboration.
Trengo prices by plan, users and conversations. As of November 9, 2026, its pricing page lists Base at €119/month (3 users, 1,200 conversations, AI agent in playground only), Boost at €299/month (10 users, 6,000 conversations) and Pro at €499/month (20 users, 18,000 conversations). Trengo’s own FAQ quotes €149, €299 and €499 per month billed annually and €199, €349 and €599 billed monthly. Extra users cost €30 each, extra conversations €18 per 100, and AI Journeys is a paid add-on on Base (source: trengo.com/pricing).
CXWizard vs Trengo: summary
Choose CXWizard if WhatsApp, Instagram and website chat drive your revenue and you want an AI agent that answers, qualifies and books on every plan, with Calendly and Shopify actions, human handoff and broadcasts at 0% CXWizard markup on Meta fees.
Stay with Trengo if email ticketing and voice calls matter as much as messaging, or you need a large multichannel inbox with advanced routing. CXWizard does not handle voice calls or email tickets.
Trengo vs CXWizard pricing for a 5-person team
On Trengo Base, 5 users means 3 included plus 2 extra at €30 each, so €119 + €60 = €179/month before extra conversations or add-ons, using the pricing page figures (or €209/month using the €149 annual price in Trengo’s FAQ). Base caps you at 5 users and the AI agent stays in playground mode, so a team that wants AI replies in production usually moves to Boost at €299/month.
On CXWizard, the Hobby plan ($40/month) is for a single user, so a 5-person team needs Starter at $100/month, which covers up to 10 team members and 5 AI agents, with the AI agent live from day one. Billed annually, that is $80/month.
Moving from Trengo to CXWizard
- Migrate your WhatsApp Business number to CXWizard. Our migration guide covers each step and our team helps during onboarding.
- Reconnect Instagram and add the CXWizard chat widget to your website.
- Copy your Trengo quick replies and help articles into CXWizard as AI knowledge so the agent answers the same way your team does.
- Recreate your approved WhatsApp templates and set up handoff rules so your team gets the conversations the AI should not handle.
- Run a test week, then cancel Trengo at the end of its billing period.
Keep reading
Trengo alternative: common questions
What teams ask when they compare Trengo pricing and AI with CXWizard.
What is the best Trengo alternative for WhatsApp and Instagram?
If messaging is your main channel and you want AI to answer and book leads, CXWizard is built for that, starting at $40/month with the AI agent on every plan. If you also need email ticketing and voice, Trengo or another inbox suite may still suit you better.
How much does Trengo cost?
As of November 9, 2026, Trengo’s pricing page lists Base from €119/month (3 users, 1,200 conversations), Boost at €299/month and Pro at €499/month. Its FAQ quotes €149, €299 and €499 billed annually. Extra users are €30 and extra conversations €18 per 100. Check trengo.com/pricing for current prices.
Is there a cheaper alternative to Trengo?
Yes. CXWizard starts at $40/month ($32/month billed annually) and includes the AI agent, shared inbox and human handoff, with a 14-day free trial and no credit card.
Does Trengo have an AI agent?
Yes, but on the Base plan the AI agent is available in a playground only, according to Trengo’s pricing page. Full AI use and AI Journeys need a higher plan or a paid add-on.
Can I move from Trengo to CXWizard without losing my WhatsApp number?
Yes. WhatsApp Business numbers can be migrated between providers, so you keep your number and contacts. Our migration guide walks through it.
Does CXWizard support email and phone calls like Trengo?
No. CXWizard focuses on WhatsApp, Instagram and website chat. If email tickets or voice calls are a core channel for you, factor that in before switching.