Multichannel Support Inbox
Bring WhatsApp, Instagram, and web chat into one shared inbox. Route conversations to team members with clarity so nothing gets missed and every handoff stays accountable.
Verified Meta Tech ProviderAI agents for sales and support teams
Deploy AI agents that respond naturally to thousands of customer messages, convert more leads into sales, and reduce support workload without growing your team.
No credit card required • Setup in minutes
app.cxwizard.app/dashboard/inbox
Inbox
CX
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Jordan Park
WA
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Avery Chen
WA
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Mina Alvarez
WAEscalated
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Jordan Kim
Web
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Samira Haddad
IG
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Elliot Brooks
WA
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Visitor #A19F
Web
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Jordan Park
WhatsApp • +1 (555) 014-8821
AI Online
What’s in this? I have a nut allergy
Just now
That’s our Thai Basil Chicken Bowl. It’s completely nut-free. Place your order at: https://myrestaurant.com
Just now
Type your message…
Deliver Support That Sets You Apart and Wins Customer Loyalty
Give your team a single place to work, and give customers fast answers that feel human and consistent.
Multimodal AI Agent
Customers send screenshots, voice notes, and documents. Your AI understands the full context and responds instantly so your team can focus on the edge cases that matter.
Multilingual AI Agent
Support customers in their preferred language with consistent tone and accurate answers. Expand globally without expanding headcount.
Why AI Customer Service is the Future of Customer Support
AI
CXWizard Agent
Online
AI qualifies leads before booking appointments
Customer testimonial
We tried other WhatsApp API tools and the experience felt like a bot. CXWizard solved that for us: the AI answers in a natural way, more like a person.
Shivam Verma
Founder, Ryan Clinic
Healthcare, India
Why CXWizard worked
Their leads arrive as real messages, photos, voice notes, PDFs, and questions, not neat keyword prompts. CXWizard understands intent so the conversation stays natural and converts.
Key results (first 60 days)
~26,000
Sales conversations handled
~4,000
Estimated hours saved
~10,000
Customers re-engaged
More like a Human than a Robot
Traditional chatbots need complex flow-builders and can't actually understand your customers. CXWizard uses advanced AI agent technology that thinks, understands, and responds naturally.
Traditional Chatbots
CXWizard AI Agent
Understands context and intent
Processes images customers send
Understands voice notes
Understands documents & PDFs
Remembers conversation history
Responds in any language
Knows when to escalate to human
No complex flow setup required
Traditional chatbots rely on keyword matching and pre-built automation flows. CXWizard uses AI that actually understands your business and each customer's unique needs.
Drive Sales with WhatsApp Bulk Messaging Campaigns
Reach your customers where they actually read messages. Create targeted broadcast campaigns to increase engagement, promote offers, and drive traffic to your website.
Message fee markup
CXWizard adds no surcharge on top of Meta’s message fees.
CXWizard
0% markup
Pay Meta’s raw message fee — no added surcharge.
Other WhatsApp API tools
~20% markup
Surcharges are often added on top of Meta fees.
Markup policies vary by provider; 20% is shown as a typical example.
Ready-Made Campaign Templates
Promotion
Product Promo
Announce new products and drive traffic to your store.
Sales
Special Offer
Share limited-time discounts and create urgency to boost conversions.
Engagement
Re-engage Inactive Customers
Win back customers who haven't purchased or engaged recently with personalized offers and reminders.
Analytics
Reduce escalations with real conversation insights
See why conversations hand off to humans and get suggestions to reduce future handoffs.
Get insights into why conversations escalate to humans
Understand what happened before a handoff, then spot the most common escalation reasons across channels.
Analytics and AI improvement suggestions to reduce handoffs
Turn patterns into action: prompt improvements, knowledge base gaps, and integration recommendations that reduce escalations over time.
app.cxwizard.app/dashboard/analytics/escalations
Analytics
Analytics
Escalations & handoffs
Handoffs trending down
Escalation rate
12%
↓ 3% WoW
Avg time to escalation
1m 12s
Top reason
Pricing exception
Top escalation reasons
Pricing exception / discount request
28%
Order status missing integration data
19%
Policy edge case
14%
Customer sent unclear photo
11%
Compliance / sensitive topic
8%
AI improvement suggestions
SuggestionsAdd pricing policy paragraph to your agent prompt
Impact: HighEffort: Low
ApplyConnect Shopify to resolve order status automatically
Impact: HighEffort: Medium
ApplyAdd refund window FAQ to reduce policy escalations
Impact: MediumEffort: Low
ApplyIntegrations
Connect WhatsApp
Connect Instagram Messenger
Integrate our chat widget on your website
Integrate Shopify for orders
Integrate Calendly for appoinment management
Integrate Google Calendar for appoinment management
Integrate with your favorite tools
Frequently Asked Questions
Everything you need to know about CXWizard and how it works.
Will my customers know they're talking to an AI?
Your AI responds in your brand voice and tone, making conversations feel natural. However, we recommend being transparent about AI assistance. Most customers appreciate faster responses and don't mind AI when it solves their problems effectively.
What happens if the AI can't answer a customer's question?
When your AI encounters complex queries it can't handle, it seamlessly transfers the conversation to you through your dashboard. You'll receive a notification and can take over the conversation instantly. No customer gets left hanging.
Can I customize what my AI says and how it responds?
You train your AI with your specific business information, FAQs, policies, and brand voice. You can update its knowledge anytime, and it learns from your corrections to improve responses continuously.
Does CXWizard work with my existing WhatsApp Business account?
Yes, CXWizard integrates seamlessly with your existing WhatsApp Business account. Your customers will still see your business name and profile - the AI simply helps you respond faster and more consistently.