What you get with Shopify
Answer product and order questions from your connected store during chat.
Product answers from your catalog
The agent can look up store information you have connected instead of guessing.
Faster order status answers
Customers ask where an order is. The agent pulls what your Shopify connection allows and replies in the chat.
Human handoff when needed
Refunds, exceptions and edge cases go to your team with the chat history attached.
How the Shopify integration works
Connect the store, enable agent tools, then answer shop questions in chat.
- 1
Connect your Shopify store
Follow our Shopify setup guide to create the app, grant the required Admin API scopes and connect the store.
- 2
Enable Shopify tools on an agent
Choose which agent can search products and look up orders.
- 3
Customers ask in chat
On WhatsApp, Instagram or website chat, the agent uses store data to answer.
- 4
Escalate the exceptions
Complaints, refunds and custom cases hand off to a person with full context.
Setup guides
Step-by-step tutorials for connecting this integration in CXWizard.
Works with your stack
Connect the systems you already run, from messaging and commerce to scheduling, sheets, and custom APIs, so work stays in the tools your team already uses.
View all integrations
Shopify integration FAQs
Common questions about Shopify and CXWizard.
What can the AI do with Shopify?
It can help with product and order questions using your connected store. Exact capabilities depend on the tools you enable and the API scopes you grant.
Do I need a custom Shopify app?
Setup uses Shopify credentials with the scopes in our connect guide. Follow that tutorial carefully so the connection works.
Can it process refunds by itself?
Treat refunds and disputes as human work. Hand those chats to your team.
How much does it cost?
CXWizard plans start at $40/month with a 14-day free trial. Shopify billing stays with your Shopify plan.