What you get with Instagram Messenger
Answer Instagram leads with the same AI agent and inbox you use on WhatsApp and website chat.
Reply while your team is busy
DMs from Meta ads and comments arrive at all hours. The AI gives a first answer in seconds.
Qualify before you jump in
Ask for service needed, location, budget band and timing before a human spends time on the thread.
One agent across channels
The same knowledge and handoff rules work on Instagram, WhatsApp and website chat.
How the Instagram integration works
Connect once, then let the agent cover DMs and follow-ups.
- 1
Connect Instagram Messenger
Link your professional Instagram account from the CXWizard integrations page.
- 2
Point an AI agent at the channel
Choose which agent answers Instagram and set your qualifying questions and handoff rules.
- 3
Customers message as usual
DMs and eligible comment-to-DM flows land in your shared inbox with AI first response.
- 4
Your team takes the warm chats
When a lead is ready, staff join with the full conversation history already attached.
Works with your stack
Connect the systems you already run, from messaging and commerce to scheduling, sheets, and custom APIs, so work stays in the tools your team already uses.
View all integrations
Instagram integration FAQs
Common questions about Instagram Messenger and CXWizard.
Do I need a professional Instagram account?
Yes. Instagram messaging integrations require a professional account connected through Meta.
Can the AI reply to comments?
You can use comment-to-DM style flows where Meta allows them, then continue the conversation in Messenger with your AI agent.
Is Instagram separate from WhatsApp?
They are separate channels, but both appear in the same CXWizard inbox with the same agents and handoff rules.
Can I turn the AI off for some chats?
Yes. Assign a conversation to a teammate anytime and take over with full context.
How much does it cost?
Plans start at $40/month with a 14-day free trial and no credit card. Meta may charge for some Instagram messaging use cases separately.