One Inbox for Every Customer Conversation
WhatsApp, Instagram Messenger, and website chat in one view. Assign conversations, collaborate with your team, and hand off between AI and humans without switching apps.
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Three platforms, three tabs, zero visibility
Scattered conversations mean missed messages, duplicate replies, and no team accountability.
A customer messages on Instagram while your team watches WhatsApp. Messages sit unread because no one saw them in the right app.
Two team members answer the same question on different channels. Customers get conflicting responses and lose confidence.
Without a unified view, your team cannot see what the AI already answered or when to step in. Context gets lost on every handoff.
How the omnichannel inbox works
Every channel, one workspace, full conversation history.
All channels flow into one inbox
WhatsApp, Instagram Messenger, and website chat conversations appear in a single dashboard with channel labels and unread indicators.
AI handles the first response
Your AI agent answers common questions instantly on every channel. Customers get fast replies while your team focuses on complex cases.
Assign and collaborate as a team
Route conversations to the right team member, and track who is handling what without messages falling through the cracks.
Seamless AI-to-human handoff
When a conversation needs a person, the full chat history transfers to your team member so customers never repeat themselves.
Built for teams, not solo operators
One source of truth for every customer interaction across every channel.
Every conversation from WhatsApp, Instagram, and web chat lives in one place with clear unread status and assignment tracking.
Your team sees exactly what the AI answered and picks up with full context. No repeated questions, no lost threads.
Assign owners and know who handled each conversation.
More like a Human than a Robot
Traditional chatbots need complex flow-builders and can't actually understand your customers. CXWizard uses advanced AI agent technology that thinks, understands, and responds naturally.
Traditional Chatbots
CXWizard AI Agent
Traditional chatbots rely on keyword matching and pre-built automation flows. CXWizard uses AI that actually understands your business and each customer's unique needs.
Omnichannel inbox FAQs
How teams use CXWizard to manage customer conversations across platforms.
Which channels does the omnichannel inbox support?
WhatsApp, Instagram Messenger, and your website chat widget. All three feed into the same shared inbox with channel labels.
Can multiple team members use the inbox at once?
Yes. Assign conversations to specific team members, see who is handling what, and collaborate without stepping on each other's replies.
How does AI-to-human handoff work?
When the AI cannot answer or a customer requests a person, the conversation is automatically escalated to your team with the full chat history and a summary of the customer's request.
Can I see conversation history across channels for one customer?
CXWizard keeps a complete history for each conversation thread. Your team always has context, regardless of which channel the customer used.
Does the inbox work on mobile?
Your team can access the CXWizard dashboard from any browser to view, assign, and reply to conversations on the go.