Recommend the Right Products in Chat with AI
Customers know they want something but not which product fits. Your AI agent asks about preferences and budget, then recommends options from your catalog on WhatsApp, Instagram, or web chat.
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Glow & Co.
Typically replies instantly
Hydrating Serum
$38.00
View product
Customers know they want something, but not which product
Choice overload kills conversions when shoppers cannot get personalized guidance in the moment.
Large catalogs overwhelm customers browsing on mobile. Without a helpful guide in chat, they leave without buying.
Your team cannot personally guide every person who messages on WhatsApp, Instagram, or web chat, especially during traffic spikes.
Rule-based chatbots push fixed product lists. They fail when customers describe needs in their own words.
How AI product recommendations work
Conversational discovery that leads to the right product, not a random catalog dump.
Customer describes what they need
Someone messages on WhatsApp, Instagram, or web chat with a question like "What's best for dry skin under $50?" or "I need a gift for a runner."
AI asks clarifying questions
Your agent asks about preferences, budget, size, or use case to narrow down options before recommending anything.
Personalized suggestions from your catalog
Connected to Shopify or data added to the knowledge base, your AI pulls real products with accurate prices and shares direct links in the conversation.
Follow-up questions handled in chat
Customers compare options, ask about ingredients or specs, and get answers without leaving the conversation.
Personalized suggestions from your catalog
Turn browsing conversations into confident purchase decisions.
Guided recommendations reduce choice paralysis and move customers from browsing to buying.
Smart upsells and complementary product suggestions happen naturally in conversation, not through pushy pop-ups.
Whether ten or ten thousand shoppers message you, every one gets personalized guidance without adding staff.
More like a Human than a Robot
Traditional chatbots need complex flow-builders and can't actually understand your customers. CXWizard uses advanced AI agent technology that thinks, understands, and responds naturally.
Traditional Chatbots
CXWizard AI Agent
Traditional chatbots rely on keyword matching and pre-built automation flows. CXWizard uses AI that actually understands your business and each customer's unique needs.
Integrations
Integrate with your favorite tools
Product recommendation FAQs
How ecommerce brands use CXWizard for conversational product discovery.
Does CXWizard connect to my Shopify catalog?
Yes. Connect Shopify so your AI agent pulls live product data, prices, and links. Recommendations stay accurate as your catalog changes.
Which channels support product recommendations?
WhatsApp, Instagram Messenger, and website chat. Customers discover and compare products wherever they already message you.
What if a recommended product is out of stock?
Your AI can suggest alternatives, notify the customer when items restock, or escalate to your team for special orders.
Can the AI recommend products based on photos?
Yes. Customers can send photos of products they like or problems they want to solve, and CXWizard uses multimodal AI to suggest relevant items.
How is this different from a basic product carousel bot?
CXWizard understands natural language and context. It asks follow-up questions, compares options, and adapts recommendations based on the full conversation, not a fixed menu.